|
|||||||||||||||||||||||||||||||
Information, advice and guidance services should promote the value of learning and be accessible to people, to provide them with the help they need to enter and progress in learning and work.
Accessible
and Visible
IAG
services should be recognised and trusted by clients, have
convenient entry points from which clients may be signposted or referred
to the services
they need, and be open at times and in places which suit clients’ needs;
Professional
and Knowledgeable
IAG
frontline staff should have the skills and knowledge
to identify quickly and effectively the client’s needs. They should
have the skills
and knowledge either to address the client’s needs or to signpost
or to refer them
to suitable alternative provision;
Effective
Connections
Links
between IAG services should be clear from the client’s perspective.
Where necessary, clients should be supported in their transition between
services;
Availability,
Quality and Delivery
IAG
Services should be targeted at the needs of clients,
and be informed by social and economic priorities at local, regional
and national
levels;
Diversity
The
range of IAG services should reflect the diversity of clients’ needs;
Impartial
IAG
services should support clients to make informed decisions about learning
and work based on the client’s needs and circumstances;
Responsive
IAG
services should reflect clients’ present and future needs;
Friendly
and Welcoming
IAG
services should encourage clients to engage successfully
with the service;
Enabling
IAG
services should encourage and support clients to become lifelong learners
by enabling them to access and use information to plan their careers,supporting
clients to explore the implications for both learning and work in their
future career
plans;
Awareness
Adults
should be aware of the IAG services that are relevant to them,and
have well informed expectations of those services.
