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We aim to provide services that meet the needs of our clients. Client feedback helps us to achieve this by contributing towards service evaluation and planning.
In line with the Matrix Quality Standard all service delivery agencies have a responsibility to have their own procedures for encouraging and managing client feedback. The aim of the central IAG Team is not to replace or repeat the work of delivery agencies, but to provide a network-wide view of service user perceptions and a final communications channel for unresolved client issues. In order to achieve this we have established the London West Nextstep Client Feedback Procedure.
If, as a service user, you would like to offer feedback to us please:
complete the following form, including contact details if you would
like a reply
and click on <send>
or
download a copy
of the form, complete it and post it to us
or
phone 020 8814 6310 to speak to a member of the Nextstep Team (9.00am-5.00pm Monday to Friday)
